Hijackthis Log - Help Required

moig · July 17, 2008

Hi. Trying to undo my flat mates best efforts to trash my computer. He's managed to infect it with some spyware - flashing red cross in system tray, 'system alerts', attempts to launch web sites, missing icons in start menu etc. I've followed several disinfection protocols but no luck. Below is my hijack this log.

Any help most appreciated.

Logfile of HijackThis v1.99.1

Scan saved at 01:36: VIRUS ALERT!, on 17/07/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Belkin\F5D7051\WLService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Belkin\F5D7051\WLanCfgG.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe

C:\WINDOWS\C0130Mon.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Kevin\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: QXK Olive - {14CF3567-2DC2-4BDC-991A-CBDDDC1D4374} - C:\WINDOWS\kgxmotapnmf.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O3 - Toolbar: qndsfmao - {A8160B32-92A5-48CB-839D-D4C5D05054E4} - C:\WINDOWS\qndsfmao.dll

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [C0130Mon.exe] C:\WINDOWS\C0130Mon.exe

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"

O4 - HKCU\..\Run: [sys1.exe] C:\Windows\Sys1.exe

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1205008546707

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su2...15035/CTPID.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: avgrsstx.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O21 - SSODL: evgratsm - {2ABFE054-71F6-4A5B-A7AF-954DF75B7290} - C:\WINDOWS\evgratsm.dll

O21 - SSODL: kvxqmtre - {07B0D65A-71A9-4185-8DA2-C0B88DCDDDB5} - C:\WINDOWS\kvxqmtre.dll

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Belkin High-Speed Mode Wireless G USB Driver (Belkin High-Speed Mode Wireless G USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\F5D7051\WLService.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

Andro1d · July 21, 2008

Hello and Welcome to the forums.

I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today.

Looking at your system now, one or more of the identified infections is a backdoor application which can allow attackers to access your computer, stealing passwords and personal data.

If this computer is ever used for on-line banking, I suggest you do the following immediately:

1. Call all of your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change ALL your on-line passwords for email, for banks, financial accounts, PayPal, eBay, on-line companies, any on-line forums or groups you belong to.

Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%

(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.

Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

moig · July 21, 2008

Thank you so much!

Sorry for the delay, whatever infection it was also screwed up my wireless connection so I have to use another laptop to connect to the internet (I guess this is lucky considering the dangers you mentioned). I've also lost my C drive and any portable drives from my main account so I have to use the safe mode administrator account to get these onto a pen drive.

I followed the instructions and got the following report from SDFix:

SDFix: Version 1.207

Run by Administrator on 21/07/2008 at 22:20

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix\SDFix

Checking Services :

Restoring Default Security Values

Restoring Default Hosts File

Restoring Default HomePage Value

Restoring Default Desktop Components Value

Restoring Windows ProductId To Remove Fake Virus Alert

Rebooting

Checking Files :

Trojan Files Found:

C:\Documents and Settings\Kevin\Desktop\Error Cleaner.url - Deleted

C:\Documents and Settings\Kevin\Favorites\Error Cleaner.url - Deleted

C:\Documents and Settings\User\Desktop\Error Cleaner.url - Deleted

C:\Documents and Settings\User\Favorites\Error Cleaner.url - Deleted

C:\Documents and Settings\Kevin\Desktop\Privacy Protector.url - Deleted

C:\Documents and Settings\Kevin\Favorites\Privacy Protector.url - Deleted

C:\Documents and Settings\User\Desktop\Privacy Protector.url - Deleted

C:\Documents and Settings\User\Favorites\Privacy Protector.url - Deleted

C:\Documents and Settings\Kevin\Desktop\Spyware&Malware Protection.url - Deleted

C:\Documents and Settings\Kevin\Favorites\Spyware&Malware Protection.url - Deleted

C:\Documents and Settings\User\Desktop\Spyware&Malware Protection.url - Deleted

C:\Documents and Settings\User\Favorites\Spyware&Malware Protection.url - Deleted

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\tmp2.tmp - Deleted

C:\WINDOWS\kgxmotapnmf.dll - Deleted

C:\WINDOWS\agpqlrfm.exe - Deleted

C:\WINDOWS\evgratsm.dll - Deleted

C:\WINDOWS\kvxqmtre.dll - Deleted

C:\WINDOWS\qndsfmao.dll - Deleted

Removing Temp Files

ADS Check :

Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2008-07-21 22:27:35

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully

hidden processes: 0

hidden services: 0

hidden files: 0

Remaining Services :

Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]

"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

"C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG7\\avginet.exe:*:Enabled:avginet.exe"

"C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe:*:Enabled:avgamsvr.exe"

"C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe:*:Enabled:avgcc.exe"

"C:\\Program Files\\Azureus\\Azureus.exe"="C:\\Program Files\\Azureus\\Azureus.exe:*:Enabled:Azureus"

"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"

"C:\\Program Files\\SightSpeed\\SightSpeed.exe"="C:\\Program Files\\SightSpeed\\SightSpeed.exe:*:Enabled:SightSpeed"

"C:\\WINDOWS\\system32\\dpvsetup.exe"="C:\\WINDOWS\\system32\\dpvsetup.exe:*:Enabled:Microsoft DirectPlay Voice Test"

"C:\\WINDOWS\\system32\\rundll32.exe"="C:\\WINDOWS\\system32\\rundll32.exe:*:Enabled:Run a DLL as an App"

"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"

"C:\\Program Files\\AVG\\AVG8\\avgemc.exe"="C:\\Program Files\\AVG\\AVG8\\avgemc.exe:*:Enabled:avgemc.exe"

"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :

File Backups: - C:\SDFix\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sat 15 Mar 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Fri 9 May 2008 0 A..H. --- "C:\WINDOWS\SoftwareDistribution\Download\fd0264849c01086f3c6b505dc02dbd44\BIT1.tmp"

Fri 17 Oct 2003 19,456 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\JC4\~WRL0993.tmp"

Wed 28 Apr 2004 805,888 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\R-society\~WRL0370.tmp"

Mon 18 Nov 2002 26,624 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\Transfer\old\~WRL0001.tmp"

Thu 21 Nov 2002 25,600 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\Transfer\old\~WRL1285.tmp"

Thu 21 Nov 2002 25,088 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\Transfer\old\~WRL1313.tmp"

Thu 21 Nov 2002 25,600 A..H. --- "C:\Documents and Settings\Kevin\My Documents\Oxford\Transfer\old\~WRL3927.tmp"

Finished!

I then ran Hijack this and got the following report:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 23:01:40, on 21/07/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Belkin\F5D7051\WLService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Belkin\F5D7051\WLanCfgG.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\WINDOWS\System32\svchost.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe

C:\WINDOWS\C0130Mon.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Trend Micro\HijackThis\crusty.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [C0130Mon.exe] C:\WINDOWS\C0130Mon.exe

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"

O4 - HKCU\..\Run: [sys1.exe] C:\Windows\Sys1.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1205008546707

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su2...15035/CTPID.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: avgrsstx.dll

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Belkin High-Speed Mode Wireless G USB Driver (Belkin High-Speed Mode Wireless G USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\F5D7051\WLService.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

--

End of file - 6501 bytes

There has been some improvement, the fake spyware removal icons have gone from the desktop, the computer no longer trys to access the internet and virus alert has dissapeared from the system tray. My C Drive and portable drives are still missing, though the pen drive is recognised by windows.

It would seem that the spyware may have gone but is there anything I can do to restore my windows settings?

Thanks again for this, I've had words with my flat mate about the sites he visits but I would appreciate any advice on software to run to help prevent this in future. I currently have the free version of AVG but it seems this wasn't enough.

moig · July 21, 2008

The internet is back! Can't get the windows to show the C Drive though. The device is recognised by the device manager and apparently working properly. I've created a new user account which seems to solve the problem. I'll just copy the documents across and delete the old one.

Thank you!

Edited July 21, 2008 by moig

Andro1d · July 24, 2008

Hello again,

Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done in Safe mode, and you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.

Please set your system to show all files.

Click Start, open My Computer, select the Tools menu and click Folder Options.

Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.

Uncheck: Hide file extensions for known file types

Uncheck the Hide protected operating system files (recommended) option.

Click Yes to confirm.

Please re-open HijackThis and scan. Check the boxes next to all the entries listed below.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=...6Ojg5&lid=2

O4 - HKCU\..\Run: [sys1.exe] C:\Windows\Sys1.exe

Also, if you didn't set the following restrction in IE, please also fix the following line.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

Now close all windows other than Hijackthis, then click Fix Checked. Close HijackThis.

Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please enter Safe Mode by using the Arrow Keys and then hit Enter.

Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these files (if present):

C:\Windows\Sys1.exe

After that, Reboot.

Then please post a fresh HJT log.

moig · July 24, 2008

Hi. Thanks again.

Here is the HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 20:35:17, on 24/07/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Boot mode: Safe mode

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Trend Micro\HijackThis\crusty.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/