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My name is Felicia. I have been trying to remove this Zlob thingy off my computer for almost two days now!!! I would tell you all the things I have tried to do to remove this **CRAP** from my computer but I wont waste my time. Any help whatsoever is very much appreciated!!! :wub:

Exact error message [i have been lucky enough to not get any of the balloons and junk im am reading about in other forums]:


Anywho I went to the live chat thing and had the pleasure of speaking to Jeff!!!

He directed me to run the Highjackthis and post it thingy and **here i be**!!!

This is the log file!!!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:32:09 PM, on 4/5/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:








E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe





E:\Program Files\Common Files\Motive\McciCMService.exe


e:\program files\common files\mcafee\mna\mcnasvc.exe



E:\Program Files\McAfee\MPF\MPFSrv.exe

E:\Program Files\McAfee\MSK\MskSrver.exe


E:\Program Files\SiteAdvisor\6253\SAService.exe


E:\Program Files\Viewpoint\Common\ViewpointService.exe





E:\Program Files\AIM\AIM Pro\aimpro.exe

E:\Program Files\SiteAdvisor\6253\SiteAdv.exe


E:\Program Files\uTorrent\uTorrent.exe

E:\Program Files\AIM6\aim6.exe


E:\Program Files\Microsoft ActiveSync\wcescomm.exe

E:\Program Files\Common Files\AOL\Loader\aolload.exe



E:\Program Files\AIM6\aolsoftware.exe



E:\PROGRA~1\Mozilla Firefox\firefox.exe

E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

F2 - REG:system.ini: Shell=

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - E:\Program Files\SiteAdvisor\6253\SiteAdv.dll

O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - E:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - e:\PROGRA~1\mcafee\msk\mcapbho.dll

O2 - BHO: Media Codec - {547F4E57-9025-403B-B619-073854A60DA1} - E:\WINDOWS\kiasys.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - E:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - E:\Program Files\McAfee\VirusScan\scriptsn.dll

O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - E:\Program Files\SiteAdvisor\6253\SiteAdv.dll

O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - E:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - E:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll

O4 - HKLM\..\Run: [AIMPro] "E:\Program Files\AIM\AIM Pro\aimpro.exe"

O4 - HKLM\..\Run: [siteAdvisor] E:\Program Files\SiteAdvisor\6253\SiteAdv.exe

O4 - HKLM\..\Run: [mcagent_exe] E:\Program Files\\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [AVG7_CC] E:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKCU\..\Run: [uTorrent] "E:\Program Files\uTorrent\uTorrent.exe"

O4 - HKCU\..\Run: [Aim6] "E:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [H/PC Connection Agent] "E:\Program Files\Microsoft ActiveSync\wcescomm.exe"

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] E:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] E:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] E:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] E:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')

O4 - Startup: IMVU.lnk = E:\Program Files\IMVU\IMVUClient.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - E:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - E:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - E:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - E:\Documents and Settings\Travis Hawkins\Start Menu\Programs\IMVU\Run IMVU.lnk

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - E:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) -

O17 - HKLM\System\CCS\Services\Tcpip\..\{CB35F58F-5FF3-4BD1-9B80-1C320903E012}: NameServer =

O17 - HKLM\System\CCS\Services\Tcpip\..\{D9E8DF6F-4F31-4049-8AD0-002637E382CD}: NameServer =

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - E:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O23 - Service: McAfee Application Installer Cleanup (0224891207431470) (0224891207431470mcinstcleanup) - McAfee, Inc. - E:\WINDOWS\TEMP22489~1.EXE

O23 - Service: Apple Mobile Device - Apple, Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - E:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - E:\WINDOWS\system32\bgsvcgen.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McciCMService - Motive Communications, Inc. - E:\Program Files\Common Files\Motive\McciCMService.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - E:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - e:\program files\common files\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - E:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - e:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - E:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - E:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - E:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - E:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: SiteAdvisor Service - Unknown owner - E:\Program Files\SiteAdvisor\6253\SAService.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - E:\Program Files\Viewpoint\Common\ViewpointService.exe


End of file - 8273 bytes

Thanks again for all your help


Felicia *Prettiful2u*

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Download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Also do the following

Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 only

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.

If you use Firefox browser

  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.


Next download OTScanIt.exe to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.

  • Close any open browsers.
  • If your Real protection or Antivirus intervenes with OTScanIt, allow it to run.
  • Open the OTScanit folder and double-click on OTScanit.exe to start the program.
  • Leave all the setting to the default except as noted below
    • Check the box for Scan all user accounts
    • Under Additional Scans sections, check the following
      • Reg - BotCheck
      • File - Additional Folder Scan

    [*]Now click the Run Scan button on the toolbar.

    [*]The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.

    [*]When the scan is complete Notepad will open with the report file loaded in it.

    [*]Save that notepad file

If the log is too large to post, use the ADDREPLY button, scroll down to the attachments section and attach the notepad file here.

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Malwarebytes' Anti-Malware 1.10

Database version: 594

Scan type: Full Scan (C:\|D:\|E:\|)

Objects scanned: 141451

Time elapsed: 53 minute(s), 59 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 7

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

E:\WINDOWS\kiasys.dll (Trojan.FakeAlert) -> Unloaded module successfully.

Registry Keys Infected:

HKEY_CLASSES_ROOT\Interface\{48d78be5-cfb9-4b66-9ac4-96d4cf21de06} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{74d46bba-5638-473a-83b6-97e7804a7411} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{547f4e57-9025-403b-b619-073854a60da1} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{547f4e57-9025-403b-b619-073854a60da1} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{547f4e57-9025-403b-b619-073854a60da1} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\kiasys.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

E:\WINDOWS\kiasys.dll (Trojan.FakeAlert) -> Delete on reboot.


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About the only MAJOR issue left on your computer seems to be that you have 2 Anti Virus programs installed. (AVG and McAfee) While one is a MUST have, two can/will cause issues like slow down, errors, blue screenm and can actually be like having none installed at all. You should choose one and uninstall the other.

Start OtScanIt. Copy/Paste the information in the codebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

 [Registry - Additional Scans - Non-Microsoft Only]
< BotCheck > ->
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\E:\Documents and Settings\Travis Hawkins\Desktop\hfs.exe -> E:\Documents and Settings\Travis Hawkins\Desktop\hfs.exe [E:\Documents and Settings\Travis Hawkins\Desktop\hfs.exe:*:Enabled:hfs]
[Files/Folders - Created Within 30 days]
NY -> SrchSTS.exe -> %SystemRoot%\System32\SrchSTS.exe
NY -> swreg.exe -> %SystemRoot%\System32\swreg.exe
NY -> swxcacls.exe -> %SystemRoot%\System32\swxcacls.exe
NY -> VACFix.exe -> %SystemRoot%\System32\VACFix.exe
NY -> VCCLSID.exe -> %SystemRoot%\System32\VCCLSID.exe
NY -> WS2Fix.exe -> %SystemRoot%\System32\WS2Fix.exe
NY -> 4 E:\WINDOWS\*.tmp files -> E:\WINDOWS\*.tmp
[Files/Folders - Modified Within 30 days]
NY -> 1 E:\WINDOWS\System32\*.tmp files -> E:\WINDOWS\System32\*.tmp
NY -> 4 E:\WINDOWS\*.tmp files -> E:\WINDOWS\*.tmp
NY -> catchme.exe -> E:\Documents and Settings\Travis Hawkins\Local Settings\Temp\Rar$EX03.687\OTScanIt\catchme.exe
NY -> catchme.exe -> E:\Documents and Settings\Travis Hawkins\Local Settings\Temp\Rar$EX17.234\OTScanIt\catchme.exe
[Empty Temp Folders]

The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix.

If it reboots this may not happen. If you need to manually find the file it is at Desktop\OTScanIt\MovedFiles4082008_163441.log or what ever yours is named(Date/Time you ran the fix)

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!

  • Click on the Start Scanning button at bottom of page.
  • Accept the License Agreement and the ActiveX install.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report to your Desktop for later posting.

Please post

  • OTscan it "results" log (described above)
  • F-Secure log
  • Fresh OtScanIt log made after F-secure

in your next reply here

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