Help Analyzing Hijackthis Log[INACTIVE]

starblade · January 8, 2008

Okay, well I treat my computer really well, rarely download anything at all, and I can usually solve minor problems myself. However, lately I've been getting an error message on startup everyday saying "Updates from HP is unable to access its data directory. It is either invalid or unreachable, or there is another program accessing it." Also, my browser Mozilla Firefox has been crashing a lot. I scanned my computer with Comodo, but it found nothing. So I ran HijackThis (the log is posted below) and I was wondering if anything could help me out? It would be most appreciated =)

I have windows XP and my computer is an HP Pavilion a1000y.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:55:19 PM, on 1/7/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

G:\Comodo\Comodo AntiMalware\BOCORE.exe

G:\Comodo\Comodo Firewall\cmdagent.exe

C:\Program Files\Comodo\common\CAVASpy\cavasm.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\system32\bcmwltry.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe

C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe

C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe

G:\Comodo\Comodo Firewall\cfp.exe

G:\iTunes\iTunesHelper.exe

G:\Comodo\Comodo AntiVirus\CMain.exe

G:\Comodo\COMODO~2\BOC425.exe

C:\Program Files\Comodo\VEngine\VEngine.exe

C:\WINDOWS\system32\ctfmon.exe

G:\Comodo\Comodo AntiVirus\Cavaud.exe

C:\Program Files\OpenOffice.org 2.3\program\soffice.exe

C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN

G:\Mozilla\firefox.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\ALCMTR.EXE

C:\WINDOWS\ALCWZRD.EXE

c:\windows\system\hpsysdrv.exe

G:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: (no name) - {A2DA9276-0D8E-493D-BC21-7E3BECEC0EA7} - C:\WINDOWS\system32\pmnnm.dll (file missing)

O2 - BHO: Comodo VerificationEngine Browser Helper - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\ESigil.dll

O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe

O4 - HKLM\..\Run: [removecpl] RemoveCpl.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [DiscWizardMonitor.exe] C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe

O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe

O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [COMODO Firewall Pro] "G:\Comodo\Comodo Firewall\cfp.exe" -s

O4 - HKLM\..\Run: [iTunesHelper] "G:\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [cnfgCav] "G:\Comodo\Comodo AntiVirus\CMain.exe"

O4 - HKLM\..\Run: [bOC-425] G:\Comodo\COMODO~2\BOC425.exe

O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe

O4 - HKLM\..\RunServices: [Windows Recycler] ljmwjfh.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe

O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab

O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by117w.bay117.mail.live.com/mail/re...es/MsnPUpld.cab

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab

O16 - DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} (Java Plug-in 1.5.0) -

O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -

O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.5.0_10) -

O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.5.0_11) -

O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab31267.cab

O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll

O20 - Winlogon Notify: monln - C:\WINDOWS\SYSTEM32\monln.dll

O20 - Winlogon Notify: pmnnm - C:\WINDOWS\system32\pmnnm.dll (file missing)

O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - G:\Avast\aswUpdSv.exe (file missing)

O23 - Service: avast! Antivirus - Unknown owner - G:\Avast\ashServ.exe (file missing)

O23 - Service: avast! Mail Scanner - Unknown owner - G:\Avast\ashMaiSv.exe (file missing)

O23 - Service: avast! Web Scanner - Unknown owner - G:\Avast\ashWebSv.exe (file missing)

O23 - Service: BOCore - COMODO - G:\Comodo\Comodo AntiMalware\BOCORE.exe

O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - G:\Comodo\Comodo Firewall\cmdagent.exe

O23 - Service: Comodo Anti-Virus and Anti-Spyware Service - Comodo Inc. - C:\Program Files\Comodo\common\CAVASpy\cavasm.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--

End of file - 10286 bytes

jwbirdsong · January 8, 2008

Open HijackThis and place a check next to the following:

O2 - BHO: (no name) - {A2DA9276-0D8E-493D-BC21-7E3BECEC0EA7} - C:\WINDOWS\system32\pmnnm.dll (file missing)

O4 - HKLM\..\RunServices: [Windows Recycler] ljmwjfh.exe

O20 - Winlogon Notify: pmnnm - C:\WINDOWS\system32\pmnnm.dll (file missing)

Please download VundoFix.exe to your desktop

Double-click VundoFix.exe to run it.
Click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will reboot your computer, click OK.
Please post the contents of C:\vundofix.txt and a the DSS from below in a reply to this thread.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

Deckard's System Scanner

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt here.
Please attach extra.txt to your post.

To attach a file to a new post, simply

Go to the Atachments section on the post composition page.(just below the text entry window), and
copy and paste the following into the "Select a file" box:
C:\Deckard\System Scanner\extra.txt
Click Upload.

What DSS will do:

create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

starblade · January 9, 2008

Thank you so much for your help, but the error about updates from HP is still showing up on startup =(

VundoFix didn't find anything.....

"VundoFix V6.7.7

Checking Java version...

Scan started at 4:53:43 PM 1/8/2008

Listing files found while scanning....

No infected files were found.

Beginning removal..."

And nothing showed up on "main.txt" from DSS at all. "extra.txt" is attached.

Here is my new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:42:40 PM, on 1/8/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

G:\Comodo\Comodo AntiMalware\BOCORE.exe

G:\Comodo\Comodo Firewall\cmdagent.exe

C:\Program Files\Comodo\common\CAVASpy\cavasm.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\system32\bcmwltry.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe

C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe

C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe

G:\Comodo\Comodo Firewall\cfp.exe

G:\iTunes\iTunesHelper.exe

G:\Comodo\Comodo AntiVirus\CMain.exe

G:\Comodo\COMODO~2\BOC425.exe

C:\Program Files\Comodo\VEngine\VEngine.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\iPod\bin\iPodService.exe

G:\Comodo\Comodo AntiVirus\Cavaud.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\ALCMTR.EXE

C:\WINDOWS\ALCWZRD.EXE

c:\windows\system\hpsysdrv.exe

C:\WINDOWS\system32\wuauclt.exe