Windows Media Player

[garrett_187]

Hi guys,

Here's the msg everytime I try to play a sound file:

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

Also, when I go to Sound and Audio Device Properties (i.e.control panel --> sound & audio -->volume) it says "no sound device".

I tried taking it to a computer service place, and even though I gave them specific things to fix, they just search it for viruses (of course coming up with nothing) and didn't fix any of my problems. Subsequently, I've tried researching the problem myself but to avail - I was gonna try and download updates for my sound card, or something, but don't know where to go. As such, I've included a Belarc Report (below), hopefully giving you all the information you need.

--------------------------------------------------------------------------------------------------------------

Operating System System Model

Windows XP Home Edition Service Pack 2 (build 2600) Intel Corporation

Processor a Main Circuit Board b

2.80 gigahertz Intel Pentium D

16 kilobyte primary memory cache

1024 kilobyte secondary memory cache Board: Intel Corporation D945GNT AAC96324-402

Serial Number: BTNT63500FE9

Bus Clock: 200 megahertz

BIOS: Intel Corp. NT94510J.86A.3528.2006.0208.1102 02/08/2006

Drives Memory Modules c,d

200.04 Gigabytes Usable Hard Drive Capacity

175.00 Gigabytes Hard Drive Free Space

PIONEER DVD-RW DVR-107D [CD-ROM drive]

3.5" format removeable media [Floppy drive]

Disk drive (200.05 GB) -- drive 0 504 Megabytes Installed Memory

Slot 'J6H1' has 512 MB (serial number 0x2B281902)

Slot 'J6H2' is Empty

Slot 'J6J1' is Empty

Slot 'J6J2' is Empty

Local Drive Volumes

c: (NTFS on drive 0) 200.04 GB 175.00 GB free

Network Drives

None detected

Users (mouse over user name for details) Printers

local user accounts last logon

---

local system accounts

ASPNET never

HelpAssistant 6/11/2004 10:53:44 PM

SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account hp psc 1200 series on USB001

Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Microsoft XPS Document Writer on XPSPort:

Controllers Display

Standard floppy disk controller

Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF

Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0

Primary IDE Channel [Controller] (2x)

Secondary IDE Channel [Controller] Intel® 82945G Express Chipset Family [Display adapter]

LGE L1710S [Monitor] (17.1"vis, February 2004) (2x)

Bus Adapters Multimedia

Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8

Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9

Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA

Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB

Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Conexant's BtPCI WDM Audio Capture

Conexant's BtPCI WDM Video Capture

SigmaTel High Definition Audio CODEC

Unimodem Half-Duplex Audio Device

Communications Other Devices

Bluetooth DUN Modem

Bluetooth Fax Modem

Bluetooth LAP Modem

Bluetooth LAP Modem #2

ESS ES56H-PI Data Fax Voice Modem #3

1394 Net Adapter

Bluetooth PAN Network Adapter

Intel® PRO/100 VE Network Connection

Dhcp Server: 192.168.2.1

Physical Address: 00:16:76:C1:74:4E

SMC EZ Connect Wireless USB Adapter(SMC2662W)

primary Auto IP Address: 192.168.0.105 / 24

Gateway: 192.168.0.1

Dhcp Server: 192.168.0.1

Physical Address: 00:30:BD:60:D8:0F

Networking Dns Servers: 61.9.211.33

192.168.0.1

Texas Instruments OHCI Compliant IEEE 1394 Host Controller

Bluetooth HID Manager

Bluetooth VComm Manager

Bluetooth HID Enum Device

hp psc 1200 series

PC Camera

Microsoft PS/2 Keyboard (IntelliType Pro)

Microsoft PS/2 Port Mouse (IntelliPoint)

USB Composite Device

USB Printing Support

USB Root Hub (5x)

psc 1200 (DOT4PRINT)

Virus Protection [back to Top]

AVG 7.5.446 Version 7.5.446

Realtime File Scanning On

avast! antivirus 4.7.942 [VPS 000723-2] Version 4.7.942

Realtime File Scanning On

Missing Microsoft Security Hotfixes [back to Top]

These required security hotfixes (using the 02/13/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.

Q920813 - Important (details...)

Q923091 - Important (details...)

Q924424 - Critical (details...)

Q925257 - Important (details...)

Q929057 - Important (details...)

Q929064 - Important (details...)

Installed Microsoft Hotfixes [back to Top]

.NET Framework 2.0

KB917283 on 26/08/2006 (details...)

KB922770 on 21/12/2006 (details...)

.NETFramework

1.1

S867460 on 22/12/2006 (details...)

M886903 on 22/12/2006 (details...)

DataAccess

Q832483 on 30/07/2004 (details...)

KB870669 (details...)

DirectX

DX819696 (details...)

Internet Explorer 6

SP1

KB834707-IE6SP1-20040929.091901 on 17/10/2004 (details...)

KB889293-IE6SP1-20041111.235619 on 4/12/2004 (details...)

KB890923-IE6SP1-20050225.103456 on 14/05/2005 (details...)

KB905915-IE6SP1-20051122.175908 on 29/12/2005 (details...)

Microsoft .NET Framework 2.0

KB917283 on 21/12/2006 (details...)

KB922770 on 21/12/2006 (details...)

MSXML4SP2

Q927978 on 21/12/2006 (details...)

Office Professional Edition 2003

KB887616[sP] on 12/03/2006 (details...)

KB892843 on 12/03/2006 (details...)

KB894542 on 24/09/2006 (details...)

KB907417 on 25/02/2006 (details...)

KB913807 on 18/03/2006 (details...)

KB914455 on 17/07/2006 (details...)

KB916518 on 18/06/2006 (details...)

KB917334 on 21/06/2006 (details...)

KB918419 on 17/07/2006 (details...)

KB920103 on 9/08/2006 (details...)

KB921566 on 9/08/2006 (details...)

KB921580 on 24/09/2006 (details...)

Office Word 2003

KB887616[sP] on 24/09/2006 (details...)

KB907417 on 24/09/2006 (details...)

KB914455 on 25/09/2006 (details...)

KB917334 on 26/09/2006 (details...)

KB921566 on 26/09/2006 (details...)

Windows Media Format SDK

SP0

KB891122 on 21/12/2006 (details...)

Windows Media Player 10

KB911565 (details...)

KB917734_WMP10 (details...)

SP0

KB911565 on 17/02/2006 (details...)

KB917734_WMP10 on 21/06/2006 (details...)

Windows Media Player 6.4

KB925398_WMP64 (details...)

SP0

KB925398_WMP64 on 21/12/2006 (details...)

Windows Media Player

WM817787 (details...)

Q828026 (details...)

SP0

Q828026 on 30/07/2004 (details...)

KB911564 on 17/02/2006 (details...)

Windows XP OOB

SP10

KB835221WXP on 20/12/2006 (details...)

Windows XP

KB923689 (details...)

SP-1

KB909520 on 21/12/2006 (details...)

SP0

KB923689 on 21/12/2006 (details...)

KB928090-IE7 on 12/03/2007 (details...)

KB929969 on 14/01/2007 (details...)

SP10

MSCOMPPACKV1 on 21/12/2006 (Microsoft Compression Client Pack 1.0 for Windows XP)

SP3

KB885835 on 21/12/2006 (details...)

KB885836 on 21/12/2006 (details...)

KB885884 on 21/12/2006 (details...)

KB886185 on 21/12/2006 (details...)

KB888302 on 21/12/2006 (details...)

KB890859 on 21/12/2006 (details...)

KB891781 on 21/12/2006 (details...)

KB893756 on 21/12/2006 (details...)

KB893803V2 on 21/12/2006 (details...)

Windows XP

SP3 (continued)

KB894391 on 21/12/2006 (details...)

KB896344 on 21/12/2006 (details...)

KB896358 on 21/12/2006 (details...)

KB896423 on 21/12/2006 (details...)

KB896424 on 21/12/2006 (details...)

KB896428 on 21/12/2006 (details...)

KB899587 on 21/12/2006 (details...)

KB899591 on 21/12/2006 (details...)

KB900485 on 21/12/2006 (details...)

KB900725 on 21/12/2006 (details...)

KB901017 on 21/12/2006 (details...)

KB901190 on 21/12/2006 (details...)

KB901214 on 21/12/2006 (details...)

KB902400 on 21/12/2006 (details...)

KB904706 on 21/12/2006 (details...)

KB904942 on 21/12/2006 (details...)

KB905414 on 21/12/2006 (details...)

KB905749 on 21/12/2006 (details...)

KB908519 on 21/12/2006 (details...)

KB908531 on 21/12/2006 (details...)

KB910437 on 21/12/2006 (details...)

KB911280 on 21/12/2006 (details...)

KB911562 on 21/12/2006 (details...)

KB911927 on 21/12/2006 (details...)

KB912919 on 21/12/2006 (details...)

KB913580 on 21/12/2006 (details...)

KB914388 on 21/12/2006 (details...)

KB914389 on 21/12/2006 (details...)

KB914440 on 21/12/2006 (details...)

KB915865 on 21/12/2006 (details...)

KB916595 on 21/12/2006 (details...)

KB917344 on 21/12/2006 (details...)

KB917422 on 21/12/2006 (details...)

KB917953 on 21/12/2006 (details...)

KB918118 on 12/03/2007 (details...)

KB918439 on 21/12/2006 (details...)

KB919007 on 21/12/2006 (details...)

KB920213 on 21/12/2006 (details...)

KB920342 on 21/12/2006 (details...)

KB920670 on 21/12/2006 (details...)

KB920683 on 21/12/2006 (details...)

KB920685 on 21/12/2006 (details...)

KB920872 on 21/12/2006 (details...)

KB921398 on 21/12/2006 (details...)

KB922582 on 21/12/2006 (details...)

KB922616 on 21/12/2006 (details...)

KB922819 on 21/12/2006 (details...)

KB923191 on 21/12/2006 (details...)

KB923414 on 21/12/2006 (details...)

KB923694 on 21/12/2006 (details...)

KB923980 on 21/12/2006 (details...)

KB924191 on 21/12/2006 (details...)

KB924270 on 21/12/2006 (details...)

KB924496 on 21/12/2006 (details...)

KB924667 on 12/03/2007 (details...)

KB925454 on 21/12/2006 (details...)

KB925486 on 21/12/2006 (details...)

KB925720 on 12/03/2007 (details...)

KB925876 on 21/12/2006 (details...)

KB926239 on 21/12/2006 (details...)

KB926255 on 21/12/2006 (details...)

KB926436 on 12/03/2007 (details...)

KB927779 on 12/03/2007 (details...)

KB927802 on 12/03/2007 (details...)

KB928255 on 12/03/2007 (details...)

KB928388 on 21/12/2006 (details...)

KB928843 on 12/03/2007 (details...)

KB929120 on 21/12/2006 (details...)

KB931836 on 12/03/2007 (details...)

Windows

SP1

IDNMITIGATIONAPIS on 21/12/2006 (Microsoft Internationalized Domain Names Mitigation APIs)

NLSDOWNLEVELMAPPING on 21/12/2006 (Microsoft National Language Support Downlevel APIs)

XML Paper Specification Shared Components Pack 1.0

XPSEPSC (XML Paper Specification Shared Components Pack 1.0)

Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 02/13/2007 Microsoft Security Bulletin Summary)

Marks a hotfix that verifies correctly

Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)

Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [back to Top]

---

-----------------------------------------------------------------------------------------------------------------

Thanks - appreciate any input

[garmanma]

Go to Control Panel>System>click on the Hardware tab> Select Device Manager. Click on the "+" next to sound and audio, so it will expand the tree. Look for any yellow exclamation marks. You should most likely remove your sound device and reboot the computer. Wiindows will then reinstall the device

Mark

Edited March 15, 2007 by garmanma

[shanenin]

I tried taking it to a computer service place, and even though I gave them specific things to fix, they just search it for viruses (of course coming up with nothing) and didn't fix any of my problems.

Incompetence. Did they tell you why they did not try and fix the issue you needed fixed, just curious

As Mark stated, you probably just need to let windows reinstall the drivers. If windows is unable to reinstall them after you deleted them, you may have to install them from scratch. What model computer do you have, i am having trouble finding the driver based on your belarc output?

Edited March 15, 2007 by shanenin

[bozodog]

My "on board" sound device went kaput in just over a year in my Dell. I was a real newbie and struggled for days and days to get it working, with the help of several folks who post here now. (from TTV/G4) Ended up buying a new card.

[martymas]

hi go to start- control panel-sound and audio devices

and

see if your volume box has a check mark

if it has uncheck it then recheck it

and see if you get an error message

or if it is greyed out

post back as your

volume control needs reinstalling

then post back

marty

[garmanma]

Here's a link to Intel's site for troubleshooting your system's audio. You can also download new drivers there. If for some reason, you cannot repair the onboard audio, you can always disable it in the BIOS and buy a sound card, as a last resort

Mark

Intel

Edited March 15, 2007 by garmanma

[martymas]

you will have to disable the onboard

sound if you get a card

i had to do that

i found the card much better

good luck

marty

[garrett_187]

hi go to start- control panel-sound and audio devices

and

see if your volume box has a check mark

if it has uncheck it then recheck it

and see if you get an error message

or if it is greyed out

post back as your

volume control needs reinstalling

then post back

marty

it is greyed out

[garrett_187]

I tried taking it to a computer service place, and even though I gave them specific things to fix, they just search it for viruses (of course coming up with nothing) and didn't fix any of my problems.

Incompetence. Did they tell you why they did not try and fix the issue you needed fixed, just curious

As Mark stated, you probably just need to let windows reinstall the drivers. If windows is unable to reinstall them after you deleted them, you may have to install them from scratch. What model computer do you have, i am having trouble finding the driver based on your belarc output?

lol. nope they never gave a reason why they didn't fix the problems. I've been back there a couple of times and they've just apologised, etc. I'm just sick of having to keep going back and forths, and no improvements being made. But, i still have to go back once more because when i got home i notice my restart button missing - so, i'm gonna go give them shit about that.

in relation to the solution - if i do uninstall the sound device, and it doesn't work, could i just system restore to get back to where we were. also, which one do i uninstall - there are quite a few devices under sound and audio.

[martymas]

ok the greyed area means your volume icon need to be reinstalled

if it was a driver there would be a yellow ? mark beside the card

ok to reinstall the volume

go to start run in the run box type cmd

in the black screen type this

RESOLUTION

To resolve this issue, extract a new copy of Sndvol32.exe from the Windows XP compact disc to the system_root\System32 folder on your computer's hard disk. To do this, follow these steps: 1. Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent it from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type cmd, and then click OK.

4. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive letter of the computer's CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and system_root is the path and folder name where the Windows system files are located (generally C:\Windows):

find your cd drive letter which will be d:or e: press enter

type

cd 1386

press enter

-------------------------------------------------------------------------------------------------------------------

---------------copy and paste this line at the prompt--------------------------------------------------------------------------------------------------

expand sndvol32.ex_ system_root\system32\sndvol32.exe----

press enter---------------------------------

-------------------------------------------------------------------------------

Note that there is a space between "ex_" and "system_root" in this command.

For example, if your computer's CD-ROM drive is drive E, and the folder that contains the Windows system files is C:\Windows, type the following lines at the command prompt (pressing ENTER after each line):

e:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

5. Type exit to quit the command prompt.

6. Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option).

if you have any problems

post back

[shanenin]

in relation to the solution - if i do uninstall the sound device, and it doesn't work, could i just system restore to get back to where we were. also, which one do i uninstall - there are quite a few devices under sound and audio.

you could just uninstall them all. upon next reboot they should reinstall automatically. If something goes wrong and system restore is working properly, it should roll things back to the way they were. Just before doing it, I would make a new restore point.

[garrett_187]

in relation to the solution - if i do uninstall the sound device, and it doesn't work, could i just system restore to get back to where we were. also, which one do i uninstall - there are quite a few devices under sound and audio.

you could just uninstall them all. upon next reboot they should reinstall automatically. If something goes wrong and system restore is working properly, it should roll things back to the way they were. Just before doing it, I would make a new restore point.

I uninstalled the Audio Device and it reinstalled itself automatically. However, the problem is still present.

[garrett_187]

ok the greyed area means your volume icon need to be reinstalled

if it was a driver there would be a yellow ? mark beside the card

ok to reinstall the volume

go to start run in the run box type cmd

in the black screen type this

RESOLUTION

To resolve this issue, extract a new copy of Sndvol32.exe from the Windows XP compact disc to the system_root\System32 folder on your computer's hard disk. To do this, follow these steps: 1. Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent it from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type cmd, and then click OK.

4. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive letter of the computer's CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and system_root is the path and folder name where the Windows system files are located (generally C:\Windows):

find your cd drive letter which will be d:or e: press enter

type

cd 1386

press enter

-------------------------------------------------------------------------------------------------------------------

---------------copy and paste this line at the prompt--------------------------------------------------------------------------------------------------

expand sndvol32.ex_ system_root\system32\sndvol32.exe----

press enter---------------------------------

-------------------------------------------------------------------------------

Note that there is a space between "ex_" and "system_root" in this command.

For example, if your computer's CD-ROM drive is drive E, and the folder that contains the Windows system files is C:\Windows, type the following lines at the command prompt (pressing ENTER after each line):

e:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

5. Type exit to quit the command prompt.

6. Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option).

if you have any problems

post back

I followed all of the steps (except I didn't really know what step 6 was asking). Nothing's changed

[martymas]

ok the greyed area means your volume icon need to be reinstalled

if it was a driver there would be a yellow ? mark beside the card

ok to reinstall the volume

go to start run in the run box type cmd

in the black screen type this

RESOLUTION

To resolve this issue, extract a new copy of Sndvol32.exe from the Windows XP compact disc to the system_root\System32 folder on your computer's hard disk. To do this, follow these steps: 1. Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent it from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type cmd, and then click OK.

4. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive letter of the computer's CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and system_root is the path and folder name where the Windows system files are located (generally C:\Windows):

find your cd drive letter which will be d:or e: press enter

type

cd 1386

press enter

-------------------------------------------------------------------------------------------------------------------

---------------copy and paste this line at the prompt--------------------------------------------------------------------------------------------------

expand sndvol32.ex_ system_root\system32\sndvol32.exe----

press enter---------------------------------

-------------------------------------------------------------------------------

Note that there is a space between "ex_" and "system_root" in this command.

For example, if your computer's CD-ROM drive is drive E, and the folder that contains the Windows system files is C:\Windows, type the following lines at the command prompt (pressing ENTER after each line):

e:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

5. Type exit to quit the command prompt.

6. Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option).

if you have any problems

post back

I followed all of the steps (except I didn't really know what step 6 was asking). Nothing's changed

did you insert your xpcd

because the sys extracts the

the folder from the cd and transfers it to the compt

this is the line you need to get right

--------------------------------------------------------------------------------------------

d:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

-----------------------------------------------------------------------------------------------

the ony other way is to use the repair console

marty

[garrett_187]

ok the greyed area means your volume icon need to be reinstalled

if it was a driver there would be a yellow ? mark beside the card

ok to reinstall the volume

go to start run in the run box type cmd

in the black screen type this

RESOLUTION

To resolve this issue, extract a new copy of Sndvol32.exe from the Windows XP compact disc to the system_root\System32 folder on your computer's hard disk. To do this, follow these steps: 1. Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent it from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type cmd, and then click OK.

4. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive letter of the computer's CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and system_root is the path and folder name where the Windows system files are located (generally C:\Windows):

find your cd drive letter which will be d:or e: press enter

type

cd 1386

press enter

-------------------------------------------------------------------------------------------------------------------

---------------copy and paste this line at the prompt--------------------------------------------------------------------------------------------------

expand sndvol32.ex_ system_root\system32\sndvol32.exe----

press enter---------------------------------

-------------------------------------------------------------------------------

Note that there is a space between "ex_" and "system_root" in this command.

For example, if your computer's CD-ROM drive is drive E, and the folder that contains the Windows system files is C:\Windows, type the following lines at the command prompt (pressing ENTER after each line):

e:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

5. Type exit to quit the command prompt.

6. Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option).

if you have any problems

post back

I followed all of the steps (except I didn't really know what step 6 was asking). Nothing's changed

did you insert your xpcd

because the sys extracts the

the folder from the cd and transfers it to the compt

this is the line you need to get right

--------------------------------------------------------------------------------------------

d:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

-----------------------------------------------------------------------------------------------

the ony other way is to use the repair console

marty

Yeh I did have the cd in whilst I performed those steps. I'll just try it again - just in case i did something wrong

[garrett_187]

ok the greyed area means your volume icon need to be reinstalled

if it was a driver there would be a yellow ? mark beside the card

ok to reinstall the volume

go to start run in the run box type cmd

in the black screen type this

RESOLUTION

To resolve this issue, extract a new copy of Sndvol32.exe from the Windows XP compact disc to the system_root\System32 folder on your computer's hard disk. To do this, follow these steps: 1. Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive. Press and hold down the SHIFT key as you insert the CD-ROM to prevent it from starting automatically.

2. Click Start, and then click Run.

3. In the Open box, type cmd, and then click OK.

4. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive letter of the computer's CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and system_root is the path and folder name where the Windows system files are located (generally C:\Windows):

find your cd drive letter which will be d:or e: press enter

type

cd 1386

press enter

-------------------------------------------------------------------------------------------------------------------

---------------copy and paste this line at the prompt--------------------------------------------------------------------------------------------------

expand sndvol32.ex_ system_root\system32\sndvol32.exe----

press enter---------------------------------

-------------------------------------------------------------------------------

Note that there is a space between "ex_" and "system_root" in this command.

For example, if your computer's CD-ROM drive is drive E, and the folder that contains the Windows system files is C:\Windows, type the following lines at the command prompt (pressing ENTER after each line):

e:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

5. Type exit to quit the command prompt.

6. Verify that you can start Volume Control and that the Volume icon is displayed in the notification area (if you selected this option).

if you have any problems

post back

I followed all of the steps (except I didn't really know what step 6 was asking). Nothing's changed

did you insert your xpcd

because the sys extracts the

the folder from the cd and transfers it to the compt

this is the line you need to get right

--------------------------------------------------------------------------------------------

d:

cd i386

expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

-----------------------------------------------------------------------------------------------

the ony other way is to use the repair console

marty

Yeh I did have the cd in whilst I performed those steps. I'll just try it again - just in case i did something wrong

I did it again. And it did what you said it would do. But the problem still remains

[martymas]

it took me some time before i got it right

it is if you can copy and past the last line it all helps

when you reboot and xp finds the drivers

after uninstalling them check your sound and

audio devices and see if it is still greyed out

or has a check mark in the box

just take your time the fix is from microsoft

i used to have a corrupted sound card

and if i reininstalled or had a crsh this was the method i used

to get it back

just take your time

some times you only have to get the gaps or

the line slightly wrong and you have to start again

good luck

dont forget after each line press enter

when the sys tells you it has been extracted

go to audio and sound and check that box

and a volume icon will appear in your task bar

then you can double click it and set your sound properties

marty

[garrett_187]

here's what happens:

D:\>cd i386

D:\I386>expand sndvol32.ex_ c:\windows\system32\sndvol32.exe

Microsoft ® File Expansion Utility Version 5.1.2600.0

Copyright © Microsoft Corp 1990-1999. All rights reserved.

Expanding sndvol32.ex_ to c:\windows\system32\sndvol32.exe.

sndvol32.ex_: 56489 bytes expanded to 138752 bytes, 145% increase.

[shanenin]

That appears like it worked correctly. If that did not fix your problem, you should try and reinstall the drivers. I think this page below lists 4 different choices that may work for your computer. I believe they all contain the same driver, but different control panels. Set a restore point and take a logical guess, and try one of the 4 packages listed at the bottom

http://downloadfinder.intel.com/scripts-df...on〈=eng

[garmanma]

Considering the other problems you have had with this computer, if you still have no luck, you might want to start over from scratch if that's an option. I'd rather see you solve the problem, but keep that option open if it's possible

Mark

[shanenin]

Considering the other problems you have had with this computer, if you still have no luck, you might want to start over from scratch if that's an option. I'd rather see you solve the problem, but keep that option open if it's possible

Mark

That was my thought, especially with the "restart" greyed out(or missing). A reinstall is not that much work(you could do it yourself), a few hours and your computer will be running like brand new. I am really surprised the shop you brought it to did not recommend that. It would have solved your problem and made them some good money.

Edited March 17, 2007 by shanenin

[martymas]

yes ime afraid i have to agree with you mark

the danger of course is it may be a hard ware issue

and restore or reinstall wont fix the problem

that dam fix it shop cant have many customers

the way they have treated the user

ime not sure if a repair will fix it or not

the fix i posted will work but it has to be typed in right

and for some new users find it a daunting task

more so working in the command prompt

marty