Hi, I have followed these steps... firstly I disabled Avira (not a problem), then ComboFix said that AVG Free was running, which I thought it wasn't. I couldn't find a running AVG program, so I ran AVG removal tool, & ComboFix still said AVG was running. I assumed it was a glitch so I ran ComboFix (you will see from the report that it DOES say AVG is running, I just couldn't find the location). First few steps went fine, the Windows Recovery Console was not installed so it connected with the Microsoft site & downlaoded 100% but then didn't install the console. I don't know why thi