roz

I very much appreciate your reply... however since your post i have been searching thru my task manager for this file OTL.exe ...i guess i do not know where to find it ...nor not sure how to rename.....maybe i am over my head... dont want to waste your time... however other than reloading windows and loosing all of my business files ....i am not sure what to do.....maybe you can refer me to a site that can walk me thru some options....fix it for computer dummies with big problems

Sorry know enough about my computer to be dangerous...can you please be specific...ty tools?

Rorschach- ty for your reply - i attempted your download...however "it encountered a problem and needed to close... THIS SEEMS TO BE ONE OF MY ISSUES... I HAVE NO EXE CAPABILITIES ...NOR CAN I ACCESS ...SAFE MODE...now what?

Please advize. have a very sick computer.. limited functions...have absolutely no exe functions...when i attempt to try safe mode get a running page of directories (can not make out complete address path but driver is in all of them ) ...it then returns me to select page and repeats unless i choose last good configuration or start up normal ...this started with windows antivirus pro pop ups and progressed from there..have no desktop or task bar... can navigate thru task manager to see files and programs can not access most programs..did delete some files hmgpsysguard..and iehelper.dll ..no cha

Please advize. have a very sick computer.. limited functions...have absolutely no exe functions...when i attempt to try safe mode get a running page of directories (can not make out complete address path but driver is in all of them ) ...it then returns me to select page and repeats unless i choose last good configuration or start up normal ...this started with windows antivirus pro pop ups and progressed from there..have no desktop or task bar... can navigate thru task manager to see files and programs can not access most programs..did delete some files hmgpsysguard..and iehelper.dll