geek

October 15, 2006

Your log is clean.
Here are some tips, to reduce the potential for spyware infection in the future, I strongly recommend installing the following applications:
Detect and Remove Programs:
How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.
Prevention Programs:
Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
Google Toolbar <= Get the free google toolbar to help stop pop up windows.
I also suggest that you delete any files from "temp", "tmp" folders. In Internet Explorer, click on "Tools" => "Internet Options" => "Delete Files" and select the box that says "Delete All Offline Content" and click on "OK" twice. Also, empty the recycle bin by right clicking on it and selecting "Empty Recycle Bin". These steps should be done on a regular basis.
Other necessary Programs:
AntiVirus Program<= An AntiVirus program is a must! Whether it is a free version like AVG or Anti-Vir, or a shareware version like Norton or Kapersky, this is a must have.
Firewall<= A firewall is definatley a must have. Three good free versions are Kerio, Sygate and ZoneLabs.

She has most of that and has been running it. Thanks for your time. Just to let you know, Sygate was bought by Symantec and no longer offers a free version unfortunatly.

October 13, 2006

Ok post a new Hijackthis log here in a reply.

May I ask what it is you find suspicious? What is problematic?

Logfile of HijackThis v1.99.1

Scan saved at 5:06:22 PM, on 10/13/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\userinit.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe

C:\DOCUME~1\ERICAT~1\LOCALS~1\Temp\Temporary Directory 8 for hijackthis.zip\HijackThis.exe

C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ie/defaul...earch.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab

O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1136764335234

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1158716816796

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab

O16 - DPF: {E055C02E-6258-40FF-80A7-3BDA52FACAD7} - http://activex.matcash.com/speedtest2.dll

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

October 13, 2006

First download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
[*]Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
[*]Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
[*]Under "Reports"
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"
Close AVG Anti-Spyware, Do Not run a scan just yet, we will shortly.
Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
Lauch AVG Anti-Spyware by double-clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG Anti-Spyware will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Next select the "Reports" icon at the top.
Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Close AVG Anti-Spyware and reboot your system back into Normal Mode and post the results of the AVG Anti-Spyware report scan.

---------------------------------------------------------

AVG Anti-Spyware - Scan Report

---------------------------------------------------------

+ Created at: 8:52:47 PM 10/12/2006

+ Scan result:

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP403\A0089634.exe -> Adware.PurityScan : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090827.exe -> Adware.PurityScan : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090834.exe -> Adware.PurityScan : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090846.exe -> Adware.PurityScan : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090863.exe -> Adware.PurityScan : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP406\A0091185.exe -> Adware.PurityScan : No action taken.

C:\Program Files\Common Files\{E000E1C3-09E5-1033-0512-041025200001}\Update.exe -> Adware.Softomate : No action taken.

C:\Program Files\Common Files\{E000E1C3-09E5-1033-0512-041025200001}\services.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP403\A0090649.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP403\A0090650.exe -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP403\A0090651.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090837.exe -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090838.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090839.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090969.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP405\A0090970.exe -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP406\A0091080.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP406\A0091081.exe -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP406\A0091136.dll -> Adware.Softomate : No action taken.

C:\System Volume Information\_restore{879E598B-020E-408B-AC9B-13ABBD7D02C3}\RP385\A0082257.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica [email protected][1].txt -> TrackingCookie.2o7 : No action taken.

C:\Documents and Settings\John\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : No action taken.

C:\Documents and Settings\Lilian\Cookies\[email protected][1].txt -> TrackingCookie.2o7 : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@adbrite[2].txt -> TrackingCookie.Adbrite : No action taken.

C:\Documents and Settings\Erica Tankard\Local Settings\Temp\Cookies\erica [email protected][1].txt -> TrackingCookie.Adjuggler : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & jeremy@admarketplace[1].txt -> TrackingCookie.Admarketplace : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@advertising[2].txt -> TrackingCookie.Advertising : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@atdmt[2].txt -> TrackingCookie.Atdmt : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@burstnet[2].txt -> TrackingCookie.Burstnet : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][2].txt -> TrackingCookie.Burstnet : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & jeremy@burstnet[2].txt -> TrackingCookie.Burstnet : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][2].txt -> TrackingCookie.Burstnet : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@casalemedia[2].txt -> TrackingCookie.Casalemedia : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][2].txt -> TrackingCookie.Clickzs : No action taken.

C:\Documents and Settings\John\Cookies\john@com[1].txt -> TrackingCookie.Com : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@doubleclick[2].txt -> TrackingCookie.Doubleclick : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][1].txt -> TrackingCookie.Enhance : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][2].txt -> TrackingCookie.Esomniture : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][2].txt -> TrackingCookie.Euroclick : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][2].txt -> TrackingCookie.Euroclick : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica [email protected][2].txt -> TrackingCookie.Euroclick : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][1].txt -> TrackingCookie.Hitbox : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][1].txt -> TrackingCookie.Hitbox : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@mediaplex[1].txt -> TrackingCookie.Mediaplex : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][1].txt -> TrackingCookie.Overture : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][2].txt -> TrackingCookie.Overture : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica [email protected][2].txt -> TrackingCookie.Pointroll : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][1].txt -> TrackingCookie.Specificclick : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@tacoda[1].txt -> TrackingCookie.Tacoda : No action taken.

C:\Documents and Settings\Brittany\Cookies\brittany@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica tankard@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica [email protected][2].txt -> TrackingCookie.Valuead : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & jeremy@yadro[2].txt -> TrackingCookie.Yadro : No action taken.

C:\Documents and Settings\Brittany\Cookies\[email protected][2].txt -> TrackingCookie.Yieldmanager : No action taken.

C:\Documents and Settings\Courtney & Jeremy\Cookies\courtney & [email protected][2].txt -> TrackingCookie.Yieldmanager : No action taken.

C:\Documents and Settings\Erica Tankard\Cookies\erica [email protected][1].txt -> TrackingCookie.Yieldmanager : No action taken.

C:\Documents and Settings\Erica Tankard\Local Settings\Temp\Cookies\erica [email protected][2].txt -> TrackingCookie.Yieldmanager : No action taken.

::Report end

October 12, 2006

Can you post c:\vundofix.txt?

VundoFix V6.2.1

Checking Java version...

Scan started at 10:11:54 PM 10/10/2006

Listing files found while scanning....

No infected files were found.

Beginning removal...

VundoFix V6.2.1

Checking Java version...

Scan started at 8:34:45 PM 10/11/2006

Listing files found while scanning....

No infected files were found.

Beginning removal...

VundoFix V6.2.1

Checking Java version...

Scan started at 8:52:42 PM 10/11/2006

Listing files found while scanning....

No infected files were found.

Beginning removal...

October 12, 2006

Open Hijackthis and click scan. Then check mark the following entries
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [explorer] C:\WINDOWS\system32\Yinstall.exe
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://www.popcap.com/games/popcaploader_v6.cab
Now close all open windows except Hijackthis and click fix checked
Then post a new Hijackthis log here in a reply.

Logfile of HijackThis v1.99.1

Scan saved at 8:08:10 PM, on 10/11/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Common Files\{E000E1C3-09E5-1033-0512-041025200001}\Update.exe

C:\Program Files\Trillian\trillian.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\Google Talk\googletalk.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\DOCUME~1\ERICAT~1\LOCALS~1\Temp\Temporary Directory 7 for hijackthis.zip\HijackThis.exe