Thanks for the great responses! Liz told me you all were very informative. She rocks! Anyways, To answer about the "partial" reformat. There are 2 options when reformatting. Full - everything is lost (personal files, or anything installed after purchased) and all of the original programs are reinstalled from scratch. It wipes the slate clean to when the PC was new and unused. The other option was to reformat but keep files. It is suppose to reset all of the original software and hardware back to original. I called it a partial reformat for lack of a better word I suppose. The second was what