dvmdave Posted February 5, 2006 Report Share Posted February 5, 2006 Dear Forum members and moderators-I am having 3 problems with my old computer that runs Windows 2000.1. I loaded my new printer software and received the following message: Cannot Find SHELL.DLL The printer is working temporarily after uninstall and install again. Any ideas how to fix??2. I located a website (Merijn.org) where I can download the shell.dll file but I cannot find the folder C:\WINNT\System32\dllcache. This folder is recommended as the download location of the zipped file Then copy it into C:\Winnt\System32\shell.dll. I cannot find either of these folders.3. When the system boots up now I am receiving the following Unable to find Windows2000 root>\system32\ntoskrnl.exe.Please help if you can. I am a little more dangerous than a novice computer person.Thank you in advance, dvmdave in Virginia, USA Quote Link to post Share on other sites
fubz Posted February 5, 2006 Report Share Posted February 5, 2006 Well the folder you are looking for is hidden, i do belive, so in your file browser goto:Tools > Folder Options > (Tab) View > Show Hidden Files and Folders Quote Link to post Share on other sites
Besttechie Posted February 5, 2006 Report Share Posted February 5, 2006 By the way, I moved this thread to PC Support since it's a thread for help and not a tip or a trick. As for question #3 that isn't good at all, if you don't know what ntoskrnl.exe is it's a vital system file. ntoskrnl.exe is a critical process in the boot-up cycle of your computer. Look here for more info as well as some suggested fixes that might help you out: http://www.computerhope.com/issues/ch000646.htmB Quote Link to post Share on other sites
dvmdave Posted February 5, 2006 Author Report Share Posted February 5, 2006 Well the folder you are looking for is hidden, i do belive, so in your file browser goto:Tools > Folder Options > (Tab) View > Show Hidden Files and FoldersThanks fubz for the rapid reply-The show hidden files and folders was checked......Ouch! I would welcome your other thoughts.dvmdave Quote Link to post Share on other sites
dvmdave Posted February 5, 2006 Author Report Share Posted February 5, 2006 By the way, I moved this thread to PC Support since it's a thread for help and not a tip or a trick. As for question #3 that isn't good at all, if you don't know what ntoskrnl.exe is it's a vital system file. ntoskrnl.exe is a critical process in the boot-up cycle of your computer. Look here for more info as well as some suggested fixes that might help you out: http://www.computerhope.com/issues/ch000646.htmBThanks B- Sorry I posted in the wrong section.........I am new to the site.I will try the website you suggested.Thank you, dvmdave Quote Link to post Share on other sites
Besttechie Posted February 5, 2006 Report Share Posted February 5, 2006 Not a problem and good luck! B Quote Link to post Share on other sites
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