can't access laptop (password lockout)

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HP Pavillion Dv7 entertainment PC (laptop)

original OS was windows 8. I did download the windows 10 free upgrade from microsoft. It seemed to work okay. I did a "windows update" after that and everything seemed very normal. I downloaded some music from itunes - Music download went fine. 

So then I put the laptop away about 2 months ago and haven't turned it on until yesterday. Now my user password will not work! Neither would it offer a "hint" like it usually does if I might have forgotten. Well, I didn't forget but the laptop still will not let me login as a user or the admin. I've tried every possible password old and new.

Any ideas?


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Yes exactly like that chuck! Except that my name is the user name displayed. Same same!! I can't get past this page because it won't accept my password (What do you call this sign-in page?). 

I'm sorry to say i don't have a rescue disk. I bought this laptop off of ebay last year and it wasn't new. The seller didn't give me a rescue disk. Can you help me?


Thank you.


Edited by c-man2
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Jim (c-man), do you have any friends that can make you a recovery disk ? If not you can order one from ebay >>>

Then we can run a password re-set on it !!


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  • 3 weeks later...

C-man it should work just fine !

  • Insert the system repair disc into your CD or DVD drive.
  • Restart your computer using the computer's power button.
  • If prompted, press any key to start the computer from the system repair disc. ...
  • Choose your language settings, and then click Next.
  • Select a recovery option, and then click Next.


A link on how to fix lost password >>>


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