Recommended Posts

Had a similar situation after updates on my main computer and it was a matter of unchecking MUTE ... I can now listen to music. However, on my old computer I moved my set a couple of feet over and sound disappeared .. checked all wires, etc. and all is cool. Sound is not muted. Maybe that is coincidence and can be as a result of updates ???- My drivers do need updating but they want me to pay .. free is not always free. :lol: Shall follow this thread and hope someone comes up with a solution.

Link to post
Share on other sites

Pete, I've done everything you've suggested. Still no audio device, but not showing any errors. So I updated the driver and rebooted

in C-Media AC97 audio device properties it's showing "This device cannot start. (Code 10)"


Thank you so much for your valuable time :)

Link to post
Share on other sites

Code 10 tends to mean you have an incompatible, outdated, or corrupted device driver.

My advice would be to go to your computer manufacturers website and download the driver pack from them; the motherboard, and sound card drivers.

Code 10

If the device has a FailReasonString value in its hardware key, that string is displayed as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:

This device cannot start. (Code 10)

Recommended resolutions

Here are some things that you can try to resolve this problem.

Update the driver

In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

I see you have an

SPM Micro, Inc.

Model 2004

Intel ® 4 CPU 2.50GHz

2.50GHz, 352MB of Ram

Did any one ask you to run everest home or SIW or belarc advisor (try that first) to see if it can verify your sound card info and provide motherboard ID?

Having trouble finding SPM Micro, maybe they went under or were bought up.

SPM Micro is a leading PC manufacturer located in Anjou, Quebec. They are one of the few companies in their industry that offers custom branded PC's, notebooks and servers for the reseller market. Their primery market has been in Quebec but were in a position to expand into the rest of Canada in early 2003.

Ah, they got bought by Prosys-Tec Computers in 2005

But the too appear gone;storyid=2088

Prosys-Tech Corporation (TSX-V:POZ), disclosed today that the management of its subsidiary, Prosys-Tec Computers Inc., has filed a Notice of Intention pursuant to Chapter 50.4 of the Bankruptcy and Insolvency Act, dated September 24, 2008.

So the only remaining thing to do to get drivers will probably be using belarc advisor , siw, or everest to identify your motherboard and sound card and hope they do not have "blessed" (modified) firmware.

Link to post
Share on other sites

Main Circuit Board

Board: SPM Micro PC 2004

Serial Number: (I removed this info as I didn't know if it would be safe to post)

Bus Clock: 100 megahertz

BIOS: Phoenix Technologies, LTD 6.00 PG 03/25/2004



C-Media AC97 Audio Device

I still don't know what to do now...

Link to post
Share on other sites

Well that was nothing new.

The serial number is unimportant.

What I am looking for is a motherboard maker and model

like Biostar M6VLR

Then we could get the correct drivers as in this instance

The system model and main circuit board sections in the belarc report should help

Is that all it says is SPM Micro?

Good idea to save a copy of your belarc report or print it since it has some useful info like license keys.

Okay, lets try a different tool


Download the freeware version for home use

Run it and go to hardware => motherboard

Copy the model, chipset, chipset model

May need to run Everest home

Install it and run and go to motherboard => motherboard

Look on the right pane for motherboard name

Look in devices => physical devices (not windows devices)

What we need to find out is who makes the chipset that is controlling the C-Media AC 97 controller and install their drivers; not cmedia's

Link to post
Share on other sites

SIW gives me the following:

Property Value

Manufacturer SPM Micro

Model PC 2004


Serial Number frerspm

North Bridge VIA P4M266 (VT8751) Revision 00

South Bridge VIA VT8235 Revision 00

CPU Intel® Pentium® 4 CPU 2.50GHz

Cpu Socket Socket 478 mPGA

System Slots 3 PCI, 1 AGP

Memory Summary

Maximum Capacity 1024 MBytes

Maximum Memory Module Size 32 MBytes

Memory Slots 2

Error Correction None

Warning! Accuracy of DMI data cannot be guaranteed


Everest gives me the following:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405


Report Type Quick Report

Computer YOUR-0D83BC413B (Velda's Computer)

Generator aj

Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)

Date 2009-05-08

Time 07:42

--------[ Motherboard ]-------------------------------------------------------------------------------------------------

Motherboard Properties:

Motherboard ID 03/25/2004-P4M266A-8235-6A6LWE1GC-00

Motherboard Name ECS P4VMM2

Front Side Bus Properties:

Bus Type Intel NetBurst

Bus Width 64-bit

Real Clock 100 MHz (QDR)

Effective Clock 400 MHz

Bandwidth 3200 MB/s

Chipset Bus Properties:

Bus Type VIA V-Link

Bus Width 8-bit

Motherboard Physical Info:

CPU Sockets/Slots 1

Expansion Slots 2 PCI, 1 AGP, 1 CNR


Integrated Devices Audio, Video

Form Factor Micro ATX

Motherboard Size 240 mm x 240 mm

Motherboard Chipset P4M266(A)

Motherboard Manufacturer:

Company Name Elitegroup Computer Systems

Product Information

BIOS Download

Link to post
Share on other sites

I downloaded the drivers that sethook posted and installed them...

Still says no audio device, no problems and no conflicts

This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

What's next? Sledge hammer? lol

Link to post
Share on other sites
I downloaded the drivers that sethook posted and installed them...

Still says no audio device, no problems and no conflicts

This device is working properly.

If you are having problems with this device, click Troubleshoot to start the troubleshooter.

What's next? Sledge hammer? lol

Click the download manual.

The manual should have instructions for disabling the onboard sound (AC 97).

Once disabled you can buy a cheap sound card and install it.

$13 is not bad

$8 is even better;Order=PRICE

Link to post
Share on other sites

THanks Pete, I'll try that, I already have a cheap sound card so I will go that avenue. I owe you big time! I'll let you know what works :)

Link to post
Share on other sites

I had my son disable the Realtek onboard (I won't touch the bios :) )

I followed the instructions for installing my Retail Plus Sound card (by C-Media)

It installed and said the device is working properly but it still doesn't show in Control Panel> Sounds and Audio Devices -- It shows in Control Panel > System > Device Manager as working with no errors

I tried updating the driver thru the "update driver" option, it updated and I rebooted.

It's still not showing....when choosing properties in the device manager, it's showing as working.

CMI8738/C3DX PCI Audio Device

Edited by velda
Link to post
Share on other sites

Control Panel > Sounds and audio devices> hardware -- when I click on the sound card from the list, it won't give me the option to APPLY , if that matters.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.