• Content Count

  • Joined

  • Last visited

About jeanne83

  • Rank
  1. Hi everyone...Newbie here. I am not a techie by any means. Truthfully I am surprised I even knew how to start in safe mode. I am great with certain software programs, but anytime we start talking hard drives and I see things 04 HKLM.dmdh .aexex I go blank and my head hurts. I found what I am hoping to be a very helpful set of instructions. It directed me to "HijackThis". I ran the log and a bunch of files popped up. Since I do not know what I am doing I hit the analyze this. I was showing my little girl a map of the United States on google and the stupid thing popped up. I knew right away wh